Oxbridge Academy Certificate: Intermediate Contact Centre Operations
This intermediate certificate course will teach you more about the functions of a contact centre, how it fits into the larger organisational structure, and how it can be used to transmit valuable data. It will also equip you with many of the office admin skills that you will need if you want to work in a contact centre environment.
to view the course fee. Please note: There are no
additional exam fees or external membership fees for this course.
- Contact Centre Operations 201
- Client Services and Human Relations 201
- Consumer Behaviour 201
- Advertising and Promotions 201
Assessment and award:
Upon completion of this course, students will be awarded an Oxbridge Academy Certificate: Intermediate Contact Centre Operations from Oxbridge Academy.
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