Student Frequently Asked Questions (FAQs) - Oxbridge Academy


Registration, payment, and cancellation

How can I pay my monthly instalment?

You can pay your monthly instalment using any of the following methods:

  • Stop order
  • Bank deposit
  • EFT
  • In-store at Pick n Pay, Checkers, Shoprite, Boxer, Pep, Shoprite Usave, and Spar

Please click here to view the payment option details

 

Our banking details are as follows:

account-details 

 

How can I check my account balance?

You can check your account balance by logging in to the Student Portal, or by contacting the fees department:

Tel: 021 110 0201 / 021 200 6237
E-mail: fees@oxbridgeacademy.co.za

 

Where do I send my proof of payment?

Proof of payment of registration fee –
Email: registrar@oxbridgeacademy.co.za
OR
WhatsApp: 0605671585

Proof of payment of monthly instalment/course fee –
Email: fees@oxbridgeacademy.co.za
OR
support@oxbridgeacademy.co.za
OR
WhatsApp: 0605672295

Other proof of payment –
E-mail: support@oxbridgeacademy.co.za

 

How do I know whether my payment has been received?

You will receive an SMS once your payment reflects in our account. Please note that it may take up to 2 days to reflect.

 

Can I change my course?

Depending on which course you are studying, you may be able to change your course for free within 5 months after you have registered. If you change your course after this time, you will need to pay a change of course fee.

Please note that if you change to a course with a higher fee than your original course, you will need to pay in the difference.

If you are studying an ICB course, please contact Student Support to find out whether you will be able to change your course.

 

Can I get proof that I am a student at Oxbridge Academy?

If you have registered and paid your registration fee, you can request proof that you are an Oxbridge Academy student by contacting Student Support:

Tel: 021 200 6236
E-mail: support@oxbridgeacademy.co.za


Study material, assignments, and academic support

When will my study material arrive?

  • If you choose to receive your study material via courier, it will arrive within 8 working days. The courier we use is UTI, so you can use your tracking number to track your parcel via the UTI website.
  • If you choose to receive your study material via post, it will reach you within 7 – 14 working days. You can use your tracking number to track your parcel using the post office app.

 

What can I do if I need help with an assignment?

You can contact a tutor by sending an e-mail to assessor@oxbridgeacademy.co.za.

 

What stationery must I use to do my assignment?

Please look at the assignment instructions on the assignment, as well as at the assignment guidelines in your Success Study Guide, to find out what stationery to use when you complete your assignment.

For most written assignments, you can either type your answers out, or write them by hand in either black or blue ink. If you choose to complete your assignment by hand, please make sure that your handwriting is neat and easy to read.

 

How do I submit my assignment?

You can submit your assignment using one of the following methods:

Always remember to make a copy of your assignment before sending it to the college to be marked.

 

What if I fail an assignment?

In most cases, you will be given an opportunity to redo your assignments until you pass. Keep in mind that if you take longer than the recommended duration of your course, you may need to pay an extension fee. And if you want to register for an exam, you need to pass the assignments for the relevant subject(s) before the exam registration period closes.

 

How will I know if my assignment has been received by the college?

You will receive an SMS notifying you that we have received your assignment. Please note that you will only receive this SMS once your assignment has been delivered to the tutor, which means that it could take up to 5 days for you to receive your SMS. If you submitted your assignment via post, you also need to keep in mind the time that it takes for the assignment to reach us, which could be up to 2 weeks.

 

When will I get feedback on my assignment?

You will get feedback on your assignment within 2 weeks after we have received it. Once your assignment has been marked, we will send you an SMS with your mark, and we will send your marked assignment back to you via post. Please note that it may take up to 14 days for your marked assignment to be delivered to you via post.

 

Can I have my assignment remarked?

Yes. If you are unhappy with your mark, you can request a re-mark by completing the re-mark request form and paying the R100 re-mark fee.

Please contact Student Support if you would like us to send you the re-mark request form.

 

Can I get a progress report?

You can contact Student Support to find out whether you are able to obtain a progress report/statement of results:

Tel: 021 200 6236
E-mail: support@oxbridgeacademy.co.za

If you are eligible to receive a progress report/statement of results, you will need to pay R120 and send your proof of payment to support@oxbridgeacademy.co.za before your progress report will be issued. (Please indicate on the proof of payment that the money is for a progress report/statement of results.)


Exams

How do I register for exams?

Click here to access the Exam Information page.

 

How can I find out where my nearest exam centre is?

Please send an e-mail with your name, your student number, and the name of the course you are studying to exams@oxbridgeacademy.co.za to find out where your nearest exam centre is.

 

Do I have to pay to write my exams?

It depends on which course you are studying:

N1 – N6
No, your exam fees are included in your course fees. You will only have to pay exam fees if you fail an exam and need to rewrite.

ICB
Yes, you will have to pay additional exam fees directly to the ICB. To find out how much the exam fees are, please contact Student Support on 021 1100 200, or contact the ICB directly.

Oxbridge Academy Skills Course, ETDP SETA (assessor and moderator) Course, ISO Course, BS OHSAS Course
There are no exams for your course.

Online Course

No, your exam fees are included in your course fees. You will only have to pay exam fees if you fail an exam and need to rewrite.

 

Do I need to write exams?

It depends on which course you are studying. In general, the following applies:

  • If you are studying an Oxbridge Academy skills course, ISO course, BS OHSAS course, assessor course, or moderator course, you do not need to write exams.
  • If you are studying an N1 – N6 course or an ICB course, you will be required to write exams.
  • If you are studying an online course, you will be required to write an online exam.

 

Why don’t I have to write exams?

Exams are not the only way to assess students’ skills and progress. If you are studying an Oxbridge Academy skills course, ISO course, BS OHSAS course, assessor course, or moderator course, you will be assessed by means of assignments, instead of exams. Depending on which course you are studying, you may also be required to hand in a portfolio of evidence (PoE) to demonstrate the work you have done throughout your course.

 

When will I receive my exam results?

N1 – N6 exams:
You will receive your exam results once they are made available by the Department of Higher Education and Training (DHET) – which is usually at the beginning of the semester following the one during which you wrote the exams.

ICB exams:
You will receive your results on the releases date specified in the ICB Prospectus. You will be able to access your results via the ICB Learner Portal, and your results will also be sent to you via e-mail.

Online exams:
Your exam results will be available immediately. You will be able to access them on the overall summary tab of your course on the online learning platform.


Student Portal

How can I get access to the Student Portal?

Your Student Portal access should be activated as soon as your registration is complete and your proof of payment has been received. You will then be able to log in to the Student Portal using your student number as your username and your ID number as your password.

You can find the login page here: www.myhomestudy.co.za

 

What do I do if I can’t log in to the Student Portal?

Please contact Student Support:

Tel: 021 200 6236
E-mail: support@oxbridgeacademy.co.za


Course completion

When will I receive my certificate/diploma?

Oxbridge Academy skills certificate:
You will receive your certificate once you have passed all your assignments and paid all your course fees. Your certificate will either be posted to you or delivered to you by courier.

N1 – N6 certificate:
You will receive your certificate from the DHET once you have written and passed all your exams.

N6 diploma:
You can apply to receive your N6 diploma after you have obtained your N6 certificate and are able to provide sufficient proof that you have completed 18 months of relevant practical work experience.

ICB certificate:
You will receive your ICB certificate from the ICB within 2 months of the exam results being released. After 3 or more months, you will also receive a FASSET certificate.

ETDP SETA unit standard completion certificate:
You will receive your unit standard completion certificate within approximately 3 months after you have submitted your Portfolio of Evidence.

Certificate for completing an online course:
You will receive your certificate once you have passed all your assignments and exams and you have paid all your course fees. Your certificate will either be posted to you or delivered to you by courier.

 

I have lost my certificate – how can I get a new copy?

You can get a new copy of your Oxbridge Academy skills certificate or ETDP SETA unit standard completion certificate by sending a request to support@oxbridgeacademy.co.za, along with proof of payment of the R170 certificate replacement fee. Please indicate on your proof of payment that the money is for a re-issue of your certificate.

If you want a new copy of a certificate or diploma issued by the DHET or the ICB, please contact Student Support:

Tel: 021 200 6236
E-mail: support@oxbridgeacademy.co.za

Alternatively, you can contact the DHET or the ICB directly.


Merchandise

How can I order a T-shirt/hoodie?

You can order an Oxbridge Academy T-shirt, hoodie, or other merchandise item by completing the order form and sending it to support@oxbridgeacademy.co.za along with your proof of payment, or you can purchase your T-shirt, hoodie, or other merchandise item online.

If you have any questions that were not answered on this page, please contact us:

Tel: 021 200 6236 (office hours only)
E-mail: support@oxbridgeacademy.co.za
WhatsApp: 060 5671 585 (office hours only)